Terms & Conditions

6.1 Booking Process

A Booking is confirmed only upon receipt of full or partial payment as specified in the Listing and issuance of a Booking confirmation by Trekking Miles. An itinerary request or enquiry does not constitute a confirmed Booking.

By completing a Booking, the Traveller agrees to the Host's specific terms, timings, inclusions, exclusions, and any activity-specific requirements stated in the Listing.

6.2 Pricing and Taxes

All prices displayed on the Platform are in Indian Rupees (INR) unless otherwise stated. Prices are inclusive of applicable GST unless explicitly indicated otherwise. International travellers are responsible for any currency conversion fees charged by their bank or payment provider.

Final pricing for customised or itinerary-based Experiences will be confirmed in writing prior to payment. Prices quoted during enquiry are indicative and subject to change until Booking confirmation.

6.3 Payment

Payments are processed through secure third-party payment gateways (Razorpay or equivalent). By making a payment, you authorise Trekking Miles to collect the Booking amount on behalf of the Host. Trekking Miles does not store credit/debit card information.

In cases of payment failure or dispute, please contact Support@trekkingmiles.com within 48 hours of the transaction.

6.4 Booking Confirmation

Upon successful payment, a Booking confirmation will be sent to your registered email address. It is your responsibility to verify the details in the confirmation. Any discrepancies must be reported to us within 24 hours.

7.1 Cancellation by Traveller

Cancellations must be submitted in writing via email to Support@trekkingmiles.com. The following standard cancellation policy applies unless a Host specifies different terms in their Listing:

• Cancellation more than 14 days before the Experience date: 90% refund of the Booking amount.
• Cancellation 7–14 days before the Experience date: 50% refund of the Booking amount.
• Cancellation less than 7 days before the Experience date: No refund.
• No-show on the day of the Experience: No refund.

Note: Platform convenience fees and payment gateway charges are non-refundable in all cases.

7.2 Cancellation by Host

If a Host cancels a confirmed Booking, the Traveller will receive a full refund of the Booking amount paid to Trekking Miles. Trekking Miles will make reasonable efforts to suggest an alternative Experience, but is not obligated to do so.

7.3 Cancellation due to Force Majeure

In the event of cancellation due to circumstances beyond reasonable control — including natural disasters, floods, cyclones, pandemics, government-imposed restrictions, or other force majeure events — Trekking Miles will work in good faith with both Traveller and Host to offer rescheduling or a credit note. Refunds in such cases will be at the discretion of Trekking Miles and the Host, subject to applicable law.

7.4 Refund Processing

Approved refunds will be credited to the original payment source within 7–10 business days, subject to the timelines of the payment gateway. Trekking Miles is not responsible for delays caused by banking systems or payment providers.

8.1 Listing Your Experience

Hosts may apply to list their Experiences on the Platform by completing the Host registration form. All Listings are subject to review and approval by Trekking Miles. Approval is at the sole discretion of Trekking Miles and may be withheld or revoked without prior notice.

By listing an Experience, the Host warrants that:

• All information provided in the Listing is accurate, truthful, and not misleading.
• The Host holds all necessary licences, permits, insurance, and regulatory approvals required to offer the Experience in India.
• The Experience complies with all applicable laws including those related to tourism, food safety, environmental protection, and consumer rights.
• The Host has the legal right to list and provide the Experience without infringing on any third-party rights.

8.2 Host Responsibilities

Hosts are solely responsible for:

• The quality, safety, and delivery of the Experience as described in the Listing.
• Ensuring adequate safety measures, equipment, and supervision for all activities, particularly adventure or outdoor experiences.
• Maintaining appropriate insurance coverage for their operations and participants.
• Complying with all applicable local, state, and central government regulations.
• Managing and responding to Traveller communications in a timely and professional manner.
• Informing Trekking Miles promptly of any changes to the Experience, pricing, availability, or cancellations.

8.3 Host Payouts

Trekking Miles will remit Host payouts after deduction of the applicable platform commission as agreed upon during Host onboarding. Payouts are processed within 3–5 business days after the Experience date, subject to no pending disputes or claims by the Traveller.

8.4 Content Standards

Hosts agree that all Listing content, photographs, videos, and descriptions submitted to the Platform:

• Are owned by the Host or the Host has obtained all necessary rights and permissions to use them.
• Do not infringe any intellectual property rights, privacy rights, or applicable laws.
• Are not false, misleading, offensive, discriminatory, or in violation of community standards.

Trekking Miles reserves the right to edit, remove, or decline any Listing content that does not meet our standards.

13.1 Disclaimer

The Platform and all content on it are provided on an 'as is' and 'as available' basis without warranties of any kind, express or implied. Trekking Miles does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

Trekking Miles does not endorse, guarantee, or assume responsibility for any Experience listed on the Platform. Travellers participate in Experiences at their own risk, particularly in adventure, outdoor, or physical activities.

13.2 Limitation of Liability

To the fullest extent permitted by applicable law, Trekking Miles and its directors, officers, employees, and agents shall not be liable for:

• Any personal injury, death, or property damage arising out of or in connection with any Experience.
• Any indirect, incidental, special, consequential, or punitive damages arising from use of the Platform.
• Any loss of data, revenue, profits, or goodwill arising from Platform use.
• The acts, omissions, or defaults of any Host, Traveller, or third-party service provider.
• Any force majeure events including natural disasters, government actions, or pandemics.

Where liability cannot be excluded by law, Trekking Miles' total aggregate liability shall be limited to the Booking amount paid by the Traveller in connection with the specific Experience giving rise to the claim.

13.3 Indemnification

You agree to indemnify, defend, and hold harmless Trekking Miles and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or related to your use of the Platform, your violation of these Terms, or your violation of any rights of a third party.

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, including but not limited to the Indian Contract Act, 1872; the Consumer Protection Act, 2019; the Information Technology Act, 2000; and the Digital Personal Data Protection Act, 2023.

15.2 Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Platform, the parties agree to first attempt resolution through good-faith negotiation and mediation. Grievances may be raised through our Grievance Officer.

If a dispute cannot be resolved amicably within 30 days, it shall be subject to the exclusive jurisdiction of the courts in Ernakulam, Kerala, India.

For consumer disputes, Travellers retain the right to approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.